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FREQUENTLY ASKED QUESTIONS FOR ONLINE SERVICES
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Q1. How can I apply online for any kind of documents required by me?
Ans: You can apply the document by login your ID at university examination
portal www.mrsstuexam.com.
Q2. What kind of forms I can apply online?
Ans: You can apply for Backlog Certificate, Bonafide Certificate, Duplicate/Re-issue of certificates, Certificate of Medium of Instruction and Examination, PDC, Transcript, Migration certificate (Passout students), Migration inter university, Attestation of Certificates, Verification of Certificates, Correction of document.
Q3. How long will it take to get my document ready?
Ans: The time frame for all the services is defined and is available on the university examination portal www.mrsstuexam.com. Please go through the details on portal.
Q4. How much fee I have to submit?
Ans: The fee for each service will be automatically calculated when you proceed to payment after filling the application form. Moreover the fee for each service is defined and available at the university examination portal www.mrsstuexam.com in download tab.
Q5. How can I pay the fees for the certificate which I need?
Ans: You can pay the fees of the required certificate online by logging in your ID at the university examination portal www.mrsstuexam.com
Q6. Which documents need to be uploaded while applying for any certificate required by me ?
Ans: Detailed instructions are attached when you fill the online application form. Moreover, it is available on the university examination portal www.mrsstuexam.com
Q7. What I have to do when payment has been deducted from my account but I did not receive any message that I had successfully applied for the document which I need
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Ans: If the fee is deducted and not updated, wait for at least 48-72 hours it will be updated. In case, the problem persists, then send scanned copy of fee slip with details such as Roll no., Course, Batch, College etc. at supportexam@mrsptu.ac.in.
Q8. Where I can check the status of my document for which I have applied?
Ans: You can check the status of documents after the lapse of minimum required period from your login ID.
Q9. If there is any mistake in my document then how can I get that mistake rectified?
Ans: If there is any mistake then you must mail the scanned copy of the document with briefly describe the rectification in that document at supportexam@mrsptu.ac.in. within a week after getting the document.
Q10. In how many days I can apply for correction if any, after getting the document?
Ans: You can apply for the correction within a week after getting the document.
Q11. If I want to make any request or comment where I can mention the same?
Ans: There is a box at the end of the form where you can write anything which you feel is relevant.
Q12. I have lost my username and password?
Ans: You can get it by sending a detailed request with the copy of your ID proof to supportexam@mrsptu.ac.in
Q13. I am not able to deposit fee online as it says, ‘your record not found’?
Ans: You can send a detailed request with the copy of your ID proof to supportexam@mrsptu.ac.in
Q14. In which format I can upload the supporting documents?
Ans: You can upload a document in JPEG, JPG, GIF, PDF, BMP, PNG formats.
Q15. Should I have to visit the University for getting my documents?
Ans: No, the documents will be available in your login ID and if opted to send by Post, it will be
send by post.
Q16. Can I apply the form online on mobile?
Ans: Yes, this portal is accessible on mobile also. You can open the website on mobile, login to your account and fill the form online from mobile / any other device.
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MRSPTU Campus
Dabwali Road
Bathinda (Punjab)
151001
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8725072333
supportexam@mrsptu.ac.in
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